Northeast Health Services
Mental Health Therapy & Counseling • West Springfield, MA
About
Northeast Health Services in West Springfield, MA provides outpatient mental health services including individual and group therapy, medication management, psychological testing and evaluation, first-episode psychosis treatment, children and adolescents treatment, transcranial magnetic stimulation therapy, mental health telehealth services, and Spravato® treatment. The clinic offers both in-person and virtual appointments and accepts most major insurance plans including Medicaid and Medicare.
Clinic Type
Mental Health Therapy & Counseling
Address
—
Phone
508.794.8711
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
FAQs
What services are offered?
Outpatient mental health services including individual and group therapy, medication management, testing/evaluation, TMS, telehealth, and Spravato treatment.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (West Central Mental Health): 4.5/5 (155)
- Rehab.com (CHD Outpatient): 2.4/5 (12)
- DrugAbuse.com (CleanSlate): 2.4/5 (14)
- BeFitHealthClubs (Thriveworks): 3.8/5 (23)
Patients praise
- Many clients report positive experiences with individual therapists and psychiatric providers
- Convenient access to services, including telehealth and various insurance acceptance policies
- Effective treatment for anxiety, depression, and other mental health conditions noted by some patients
Common complaints
- Reports of billing issues, including unexpected charges, difficulty with insurance billing, and automated no-show fees
- Inconsistent provider availability, high staff turnover, and difficulty reaching administrative staff or English-speaking support
- Concerns regarding privacy and confidentiality at certain facilities
- Reports of unprofessional or rude administrative staff interactions
"This place is a SCAM!!!!! ... I have had to file FOUR formal complaints due to billing issues. These people are a SCAM and will just take your money."
— BeFitHealthClubs (Thriveworks) review"Sara is wonderful. I feel very comfortable with her. She is easy to talk to."
— Birdeye (West Central Mental Health) review"Having your therapist and your doctor's office in the same building should be conflict of interest and should be part of HIPAA violation."
— Rehab.com (CHD Outpatient) reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Northstar Recovery Center: Treatment Options, Amenities & Photos (West Springfield, MA) — Aug 26, 2025
- Springfield, MA | Northeast Health Services — Mar 24, 2026
- Addiction & Mental Health Treatment in Springfield, Greenfield, MA — Aug 30, 2023
- BHN Program Spotlight: Crisis Intervention — Dec 11, 2025
- A New Beginning: Advanced Treatment for Persistent Depression is Now in Springfield, MA | Cambridge Biotherapies™ — Oct 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other mental health therapy & counseling clinics in West Springfield, or search the full directory by insurance, ratings, and more.