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Health MD Urgent Care

4.2 out of 5 · 171 reviews

Primary Care • West Springfield, MA • 1 (West Springfield) locations

About

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Health MD Urgent Care is a small urgent care center based in West Springfield, MA that treats acute and non-urgent medical issues. Key details: - Location: West Springfield, Massachusetts - Services: Urgent care for acute/non-urgent medical problems; includes pediatric urgent care and lab testing - Contact: (413) 206-4207, (413) 324-4266 - Staffing: 2 employees (specialists in medical care) - Status: Private healthcare provider with basic online footprint and limited workforce turnover If you’re looking for immediate care in West Springfield for non-emergency issues, Health MD Urgent Care is a local option to consider.

Clinic Type

Primary Care

Address

Health MD Urgent Care, West Springfield, MA, off I-91 on Riverdale Road

Phone

413-324-4266

Email

—

Opening Hours

7 Days A Week, 8:00 AM - 8:00 PM (Mon-Sun)

Website

https://healthmdurgentcare.com/

Telehealth

available (virtual visits)

Emergency Care

Emergency care not explicitly listed; suggests immediate care and directs to Emergency Room for emergencies

Services Offered

  • urgent care
  • pediatric urgent care
  • vaccines and vaccinations
  • immunizations
  • on-site x-ray services
  • on-site laboratory/services
  • acute or non-urgent medical problems
  • walk-in visits
  • online scheduling
  • student health services
  • primary care (implied by urgent care clinic)

Technology & Equipment

  • on-site x-ray
  • laboratory services

Insurance & Payment

  • most insurance providers
  • in-network with all major insurance companies
  • we accept most insurance providers

Please call your insurance company to confirm your coverage.

Languages Spoken

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Photos

Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 1 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 2 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 3 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 4 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 5 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 6 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 7 of 8Health MD Urgent Care, primary care clinic in West Springfield, MA — photo 8 of 8

What Patients Say

Overall sentiment across review platforms: positive

  • Google/Birdeye: 4.2 out of 5 stars (based on 171 reviews) (171)
  • Apple Maps: 91% positive (based on 11 ratings) (11)

Patients praise

  • Helpful and friendly staff and doctors
  • Efficient and prompt service when using the online appointment system
  • High quality of medical care provided
  • Convenient location and extended hours
  • Appreciation for doctor follow-up calls

Common complaints

  • Long wait times despite having an appointment
  • Rude or unaccommodating reception staff
  • Concerns regarding cleanliness of the facility
  • Issues with follow-up communication regarding test results
  • Billing or insurance-related frustrations

"The best doctors and staff! We have been multiple times with our almost 2 year old when he’s been sick and the staff is amazing!"

— Loc8NearMe Review (November 2025)

"No point of reserving an appointment . Better off going to the ER the visit time will probably be less."

— Birdeye Review (July 2026)

"Receptionist are rude and lack customer service."

— Yahoo Local/Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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