AFC Urgent Care West Springfield
Urgent Care • West Springfield, MA
About
American Family Care in West Springfield, MA is an urgent care and walk-in clinic located at 18 Union Street offering services including general illness care, physicals, sports physicals, vaccinations, flu shots, on-site labs and X-rays, ear wax cleaning, STD testing, and COVID-19 testing. The clinic is open Monday through Friday from 8:00 AM to 8:00 PM and Saturday through Sunday from 8:00 AM to 5:00 PM, with no appointment or referral required.
Clinic Type
Urgent Care
Address
18 Union Street, West Springfield, MA 01089
Phone
(413) 781-0100
springfieldteam@afcurgentcare.com
Opening Hours
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
Emergency Care
Emergency care available (Emergency Room Alternative referenced)
Services Offered
Insurance & Payment
Pay Your Bill
Languages Spoken
FAQs
What are your hours?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.
What Patients Say
Overall sentiment across review platforms: mixed
- Solv (American Family Care): 4.6/5 (1,498 ratings (Solv))
- Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)
Patients praise
- Staff is frequently described as kind, professional, and attentive
- Clean and comfortable facilities reported by many patients
- Efficient process for booking appointments online helps reduce wait times
- Effective care for minor illnesses and quick referral for more serious conditions when needed
Common complaints
- Wait times can be long even with appointments
- Reports of rude or unhelpful staff in some instances
- Concerns about facility cleanliness or chaotic atmosphere at some locations
- Issues with billing, communication of test results, or comprehensive care limitations
"Your facility is very clean, receptionists extremely helpful as were the 'inside' staff."
— WebMD Review for American Family Care"Ghetto had an appointment for 6:15 it's now 7:07 still nothing. Receptionist are rude and lack customer service."
— Yahoo Local Review for Health MD Urgent CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Directions to Priority Urgent Care in Springfield, MA — May 8, 2026
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
- Holyoke Medical Center Expands Services in Springfield - Health Care News — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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