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Endocrinology Specialists

4.7 out of 5 · 237 reviews

Endocrinology • Westerville, OH

About

Summary: Mount Carmel Saint Ann’s is part of the Mount Carmel Health System in Westerville, Ohio, offering patient-centered care within the Mount Carmel network. The facility is listed under Emergency Care and general Healthcare categories and is connected to Mount Carmel’s Westerville locations. While the page highlights the hospital’s broader services (including Medicaid re-enrollment, COVID-19 vaccines, and emergency services) and its small local footprint (15 employees at this site), it does not provide specific information about endocrinology specialists or endocrinology services at Mount Carmel Saint Ann’s. What to know for your endocrinology needs: - Location: Mount Carmel Saint Ann’s, 500 S Cleveland Ave or 495 Cooper Rd #120, Westerville, OH 43081 (within the Mount Carmel Westerville area) - Part of Mount Carmel Health System; for endocrine care, you may be referred to or coordinate with Mount Carmel Health System’s broader endocrinology services. - If you need endocrinology specialists specifically, contact Mount Carmel Health System customer service or the Westerville offices to confirm available endocrinologists, clinics, and appointment options. Recommendation: - Call the Mount Carmel Health System main line or the Saint Ann’s Westerville office to ask for endocrinology specialists, current clinic schedules, and whether endocrinology services are offered at or through Saint Ann’s or the adjacent Mount Carmel facilities.

Clinic Type

Endocrinology

Address

400 Altair Pkwy Ste 3200 Westerville, OH 43082

Phone

1614-392-5160

Email

communitybenefit@mchs.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Endocrinology

Team

  • John Elwood Paes, DO — Endocrinology Provider

Insurance & Payment

—

Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google: 4.7/5 stars (237 reviews)
  • U.S. News & World Report (Mount Carmel St. Ann's): 4.8/5 stars (149 reviews)
  • RateMDs (Dr. John E. Paes): 3.8/5 stars (11 reviews)

Patients praise

  • Providers described as thorough, knowledgeable, and good listeners
  • Staff praised for being helpful by some patients
  • Effective treatment for conditions like diabetes and thyroid issues in many cases
  • High general satisfaction ratings on several platforms

Common complaints

  • Rudeness or unhelpfulness of administrative and office staff
  • Difficulties with office policies and scheduling procedures
  • Long wait times for appointments or at the office
  • Disagreements regarding medical treatment plans, particularly regarding thyroid conditions
  • Occasional clerical errors in patient charts

"The nurse practitioner I saw was very thorough and answered all of my questions I had."

— Google Review via Birdeye

"Dr. Thorne (nee Parks) is wonderful, it is the office manager Gail who is ruining the practice... Everytime you are on the phone with her, she will make you feel like you are bothering her in some way or another."

— Vitals Review

"I have NEVER had a bad experience with Dr. Krupko... I have found him to be very kind and courteous. He always makes time to talk to me."

— Vitals Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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