Mount Carmel Medical Group Westerville
Primary Care • Westerville, OH
About
Mount Carmel Saint Ann’s is a small hospital unit within Mount Carmel Health System based in Westerville, Ohio. It focuses on patient-centered care and key services include emergency care, Medicaid re-enrollment assistance, and COVID-19 vaccination. The Westerville campus locations are at 500 S Cleveland Ave and 495 Cooper Rd #120 in Westerville, OH 43081. The facility is part of Mount Carmel Health System, which operates across Columbus, Ohio, and surrounding communities. Current workforce for the Saint Ann’s unit is 15 employees.
Clinic Type
Primary Care
Address
495 Cooper Rd Ste 311 Westerville, OH 43081
Phone
614-627-1490
communitybenefit@mchs.com
Opening Hours
8:00am - 4:30pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Official Mount Carmel Health System website: 4.9/5 (based on specific providers) (Multiple reviews per provider (e.g., 289, 174, 197, 137))
- Birdeye: 3.4/5 (39 reviews)
Patients praise
- Many individual physicians and nurse practitioners receive high ratings (often 4.9/5)
- Appreciation for thorough, personable, and kind medical providers
- Helpful and friendly office staff in many instances
- Efficient and fast lab services reported by some patients
- Availability of modern tools like an online patient portal for appointments and messaging
Common complaints
- Concerns regarding professionalism and attitude of some providers
- Complaints about feeling dismissed or patronized by medical staff
- Frustrations with billing and insurance issues, including network status confusion
- Reports of long wait times
- Critiques of office management, including facility cleanliness and bathroom access policies
"A true medical professional would have made appo..."
— Yelp/Apple Maps user review"The front desk staff is always very polite and welcoming and the office is always clean."
— Loc8NearMe user review"I would just like to say Dr.Rogan (Rachel) has been The only doctor that has ever listened to me has been the only doctor that’s never gaslit me and has been the only doctor that has ever taken the time."
— Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- More Care Close to Home: Mount Carmel Medical Group Opening | Mount Carmel Health System — Feb 23, 2026
- MA, Medical Assistant - GYN/ONC, Trinity Health - May 2026 — Jul 27, 2025
- Mount Carmel Health System Welcomes Liz Matuk as President of Mount Carmel Medical Group | Mount Carmel Health System — Sep 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
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