AFC Urgent Care West Springfield
Urgent Care • Westfield, MA
Clinic Type
Urgent Care
Address
18 Union Street, West Springfield, MA 01089
Phone
(413) 781-0100
springfieldteam@afcurgentcare.com
Opening Hours
Monday - Friday: 8:00 AM – 8:00 PM; Saturday - Sunday: 8:00 AM – 5:00 PM
Emergency Care
Emergency room alternative
Services Offered
Insurance & Payment
Pay Your Bill
Languages Spoken
—
FAQs
What are the clinic hours?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
What Patients Say
Overall sentiment across review platforms: mixed
- Solv Health (American Family Care - West Springfield): 4.6/5 (1,498 ratings)
- Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)
- Solv Health (MedExpress Urgent Care - Westfield): 1.8/5 (5 patients)
- CVS MinuteClinic (West Springfield): 4.7/5 (153 ratings)
Patients praise
- Compassionate and efficient care providers
- Convenient online booking options
- Friendly and accommodating staff members
- Clean and well-maintained facilities
Common complaints
- Long wait times, even with appointments
- Complaints regarding staff behavior and rudeness
- Quality of care concerns, including misdiagnosis and inadequate treatment
- Issues with administrative processes or equipment availability
"NP and medical assistant were very kind. Wait time was very long with appointment."
— Solv Health Review (American Family Care)"The staff is rude and seem to have other things to focus on rather than treating their patients well... I do not recommend going here for treatment, the staff is under qualified and rude."
— Solv Health Review (MedExpress Urgent Care)"Since the first time I came to this place I was treated with respect and care. I definitely would recommend it to the."
— Birdeye Review (Health MD Urgent Care)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
- Holyoke Medical Center expands services in Springfield — Oct 27, 2025
- Priority Urgent Care opens office in Westfield — Oct 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
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