Riverside Primary Care New Town
Family Medicine • Williamsburg, VA
About
Riverside Primary Care New Town in Williamsburg, Virginia offers comprehensive primary care for adults and children, including treatment of acute and chronic conditions, preventive services, wellness visits, medical screenings, and on-site laboratory services. The practice provides referrals to specialists, coordinates care with Riverside hospitalists, and offers electronic health records access through MyChart with online appointment requests and bill pay.
Clinic Type
Family Medicine
Address
Riverside Primary Care New Town
Phone
757-345-2555
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Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
In case of emergency, call 911
Services Offered
Technology & Equipment
Insurance & Payment
Accepts most major insurance including Aetna, Cigna, Healthkeepers, Healthkeepers Plus, MDIPA, United Health Care, Trigon, Medicaid, Medicare, Tricare and MailHandlers; new Medicare patients accepted
Pay online, Pay Your Bill Online, Pay my bill, Direct pay at visit, Pay by phone (via secure service)
Languages Spoken
Current Offers
New patient offer
FAQs
What types of services does Riverside Primary Care New Town provide?
Comprehensive primary care including treatment of minor and acute conditions, long-term management of chronic conditions, referrals to specialists, coordination of care with Riverside hospitalists, coordination of home or long-term care, and access to electronic medical records and online requests.
What should you bring to the appointment?
Insurance card, Photo I.D., Co-payment (if applicable), List of medications and dosages or the original prescription bottles.
Do you accept Medicare patients?
Yes, we are accepting new Medicare patients.
How can I pay my medical bill online?
Visit Riverside Pay Your Bill Online.
What insurance carriers are accepted?
Aetna, Cigna, Healthkeepers, Healthkeepers Plus, MDIPA, United Health Care, Trigon, Medicaid, Medicare, Tricare, and Mailhandlers. If you don’t see your carrier, please call.
How can I contact for appointment changes?
Call the office at 757-345-2555 and notify at least 24 hours in advance.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 5.0 out of 5 stars (18 ratings (for Dr. Jeffrey Carter))
- Riverside Health System Website (Press Ganey): 4.8 out of 5 stars (210 ratings (for Dr. Ryan Gentry Williams))
- Birdeye: 3.5 out of 5 stars (13 reviews (for Riverside Primary Care Midtown))
Patients praise
- High satisfaction with specific physicians' medical knowledge and care
- Positive experiences with online patient portals like MyChart
- Appreciation for staff and office environment by some patients
Common complaints
- Difficulties with aftercare and follow-up communication
- Perceived lack of compassion or bedside manner in some staff members
- Frustration with administrative or scheduling procedures
"The physicians are excellent during in person appointments. However, the aftercare experience has been consistently disappointing for my child and I and this has reached a point where I am genuinely frustrated."
— Birdeye (Review for Riverside Primary Care Midtown)"You honestly can’t expect much out of Riverside. They simply don’t care about the wellbeing of patients and they have no problem treating you like garbage."
— LocalityBiz (Review for Riverside Primary Care Kiln Creek)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Former Smithfield Rite Aid building to reopen Dec. 15 as Riv... — Dec 11, 2025
- Riverside Health Announces Leadership Transition at Riverside Doctors’ Hospital Williamsburg | Williamsburg Yorktown Daily — Mar 13, 2026
- In a system built on speed, this couple is slowing medicine down — Oct 2, 2025
- Donations power tech upgrade at Olde Towne Medical after breach | Williamsburg Yorktown Daily — May 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
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