Williamstown Medical
Primary Care • Williamstown, MA
About
Williamstown Medical is part of Berkshire Health Systems (BHS), a nonprofit healthcare network based in Pittsfield, MA. BHS provides 24/7 emergency care, inpatient and specialty services (including the BMC Cancer Center), urgent care, imaging, lab services, and a broad network of primary and specialty care clinics across Berkshire County. While the highlights list locations in 9 offices across the U.S. (primarily in Massachusetts), Williamstown specifically is not listed as a separate location in the provided details. BHS operates multiple facilities and provider locations in the region, offering comprehensive care through hospitals (Berkshire Medical Center and Fairview Hospital), satellite emergency facilities, BVNA, urgent care, and a 51-location clinic network.
Clinic Type
Primary Care
Address
197 Adams Road, Williamstown, MA 01267
Phone
413-458-8182
BHSPatientExperience@bhs1.org
Opening Hours
Mon: 7:30am – 5:00pm; Tue: 7:30am – 6:00pm; Wed: 7:30am – 6:00pm; Thu: 7:30am – 5:30pm; Fri: 7:30am – 5:00pm
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
About Williamstown Medical
Williamstown Medical, a Rural Health Clinic of Fairview Hospital, does not discriminate in the provision of services to an individual (i) because the individual is unable to pay; (ii) because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP); or (iii) based upon the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity. A sliding fee program based on income and family size is available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Vitals.com: 4.2 out of 5 stars (specifically for Dr. Douglas O'Neill) (Based on multiple patient testimonials)
Patients praise
- Compassionate, attentive care
- Strong bedside manner and clear communication
- Highly qualified and experienced providers
- Commitment to LGBTQ+ inclusion and equitable care
Common complaints
- Some general employee-reported challenges at the broader organization (Berkshire Health Systems)
"Dr. O'Neill listens and he knows the answers. He truly cares about each of his patients. I'm honored to be one of them."
— Vitals.com patient testimonial for Dr. Douglas O'Neill"Excellent doctor One of the best doctors that berkshire health systems have hired."
— Healthgrades patient review for Dr. Ali KhanSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- New Williamstown urgent care center helps meet emergent need | WAMC — Dec 23, 2025
- Williamstown: BHS hosting Urgent Care North open house | Community News | The Berkshire Eagle — Jan 12, 2026
- Urgent Care Opening In Williamstown (Berkshire Health Systems) — Dec 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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