McKenzie Health
Primary Care • Williston, ND • Since 2004 • 1 Williston Downtown location locations
About
McKenzie Health (McKenzie County Healthcare Systems, Inc.) is a nonprofit, faith-based hospital system headquartered in Watford City, ND, serving Watford City, western North Dakota, and eastern Montana. Founded in 2004, it operates 8 offices across North Dakota with locations including Williston and Watford City (HQ), as well as Minot. Services encompass general medical care, family care, surgical services, wellness and recovery, and comprehensive patient- and family-centered care. The organization emphasizes rural, community-focused healthcare with a mission to provide high-quality, compassionate care close to home. Contact: 701-842-3000 or 701-842-7128. Website: mckenziehealth.com.
Clinic Type
Primary Care
Address
Williston Downtown, 3 4th St E, Williston, ND
Phone
17018423000
HIM@mchsnd.org
Opening Hours
Primary Care: Monday – Friday: 7:30 AM – 5:00 PM; Physical Therapy, General Surgery, and OBGYN: Monday – Friday: 7:30 AM – 5:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google (via Dr.Visor summary): 4.3 out of 5 stars (6 reviews)
- MyCaringPlan (Long Term Care facility): 7.3 out of 10
Patients praise
- praise for specific doctors and healthcare providers for kindness and thoroughness
- appreciation for the convenience of local access to specialized care and urgent care services
- recognized as a Top 100 Critical Access Hospital in 2026 for clinical excellence and patient satisfaction
Common complaints
- reports of unprofessional staff behavior and poor customer service
- concerns regarding administrative disorganization and billing communication
- complaints about wait times and limited accessibility in some facilities
- past HCAHPS surveys indicating areas for improvement in discharge planning and medication communication
"My son just seen Dr. McDonough yesterday and he was ABSOLUTELY WONDERFUL! He walked in shook our hands and said "tell me what you want done, you are the boss...""
— Yelp review for McKenzie County Healthcare Systems"most unprofessional staff I've ever experienced in my entire life, I am not joking when I say do not even come here if you are on your deathbed..."
— LocalityBiz review for McKenzie County Healthcare SystemsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- McKenzie Health opens new clinic in Williston — Apr 30, 2026
- McKenzie Health expands Williston Services | Local News | willistonherald.com — Jul 28, 2025
- McKenzie Health Williston moving urgent care to old VA clinic — Jul 23, 2025
- McKenzie Health Expands Williston Services With Opening Of New Williston West Location | Missouri River Country — Jul 30, 2025
- Williston's Health Care Renaissance: A New Era of Wellness Blooms - Livability.com — Aug 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
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