Hartford HealthCare Medical Group Primary Care
Primary Care • Windsor, CT
About
Hartford HealthCare Medical Group Primary Care - Windsor is a primary care clinic located at 1060 Day Hill Road in Windsor, Connecticut. The clinic offers services including adolescent medicine, geriatric care, pediatric care, women's primary care, chronic disease management, preventative medicine, occupational medicine, vaccinations, and virtual health visits. The clinic is open Monday through Friday from 8:00 AM to 5:00 PM.
Clinic Type
Primary Care
Address
1060 Day Hill Road, Suite 203
Phone
860.696.2450
medgroupcommunications@hhchealth.org
Opening Hours
Monday 8:00 AM - 5:00 PM; Tuesday 8:00 AM - 5:00 PM; Wednesday 8:00 AM - 5:00 PM; Thursday 8:00 AM - 5:00 PM; Friday 8:00 AM - 5:00 PM; Saturday Closed; Sunday Closed
Telehealth
Available
Emergency Care
911
Services Offered
Team
Insurance & Payment
View Accepted Insurance Plans
Cash, Credit Card, Check, Senior/AAA/Premier programs (if applicable), Payment plans available (not specified)
Languages Spoken
FAQs
What are the hours of operation?
Monday–Friday 8:00 AM – 5:00 PM; Saturday and Sunday closed.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Ryan Heffelfinger): 4.7 out of 5 (24 reviews) (24)
- Healthgrades (Dr. Elizabeth Schuck): 3.9 out of 5 (27 reviews) (27)
- WebMD (Practice rating): 5 out of 5 (1 review) (1)
Patients praise
- Physicians are often described as caring, kind, and thorough
- Providers are reported to be good listeners who explain health issues clearly
- Convenience of virtual care/telehealth options
Common complaints
- Difficulties with administrative and office staff responsiveness
- Long wait times for appointments and while in the office
- Challenges with phone communication and receiving return calls
- Billing and insurance-related issues
- Perceived lack of attentiveness or professionalism in non-medical staff
"Thorough and takes the time you need. Easy to talk to, caring and explains so you can understand."
— Healthgrades patient review for Dr. Ryan Heffelfinger"My pain was dismissed as not significant... The day of: it had long wait time in the front, up to 15-20 mins. Once inside, the wait for Dr. Schuck to actually showed up were upward of 30 mins."
— Healthgrades patient review for Dr. Elizabeth Schuck"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is."
— USCompanies.net review for Hartford Healthcare Medical Group WindsorSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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